To begin, we like to meet with potential clients at their project site. A typical meeting lasts around 30 minutes and will include site measurements and a full review of the client’s goals and expectations. Our trained sales representative will make note of any existing problems, foundation concerns, or any other specialty items that need to be addressed. Once complete, our representative will review the client’s timeframe, exchange contact information, and setup an appointment for the next step of our process.
For the next step, we encourage clients to visit one of our showrooms to review our product offerings. Our sales representative will work one on one with the client to explore the different brands, styles, and prices we offer, as well as provide design assistance specific to the project. We will help narrow selections and offer a large sample library allowing clients to take samples home to view in their own space and lighting. Once final selections have been made, a Proposal and Contract will be sent for signature.
Our Proposal details the materials and labor required to complete the project, the total cost, and a deposit amount required to schedule an installation. Our Contract consist of two parts, our Terms and Conditions and our Installation Agreement. These documents will conveniently be sent electronically via signNow and electronic signatures are required on all documents. Deposits can be paid via credit, debit, or e-check through our secure online payment system. Once all documents have been signed and a deposit payment received, our sales representative will confirm an installation schedule with the client.
Before installation, our sales representative will communicate what to expect during the project. Our Pre-Installation Checklist and Installation Agreement are also provided to give client’s general guidelines for preparing their project for installation. On installation day, our installers will work professionally and efficiently to complete the project and ensure the client is satisfied with their results. Multiple days projects can be common, and all arrangements will be properly communicated between our representative and the client. Once installation is complete, balance payments are due within 2 days of final invoicing and can be handled in store or online.
With their new floors installed, we aim to give clients the resources and information to properly enjoy and protect their new investment. Every installation includes a one-year limited warranty which can be reviewed in our Installation Agreement. Product warranties and care and maintenance instructions vary by product but can easily be found on the product manufacturer’s website. We offer custom rug binding services to help protect new hard surface floors and offer a line of cleaning products to help with basic maintenance. Our sales representatives are always available to answer any questions and are committed to long term relationships with our clients.